Refunds and Cancellations

Welcome to AstroNidan, a website owned by Glomera Pvt. Ltd. Our website provides a variety of astrological services and content through multiple domains and subdomains, such as "www.astronidan.com”, “astronidan.com”, "web.astronidan.com", and "blog.astronidan.com". Additionally, we have a mobile app available on iOS, Android, and third-party stores (Indus Appstore), called AstroNidan. The following refunds and cancellation policy is applicable to all transaction either from website or mobile apps.

At AstroNidan, we aim to provide you with the best possible experience with our astrology services. However, we understand that situations may arise where you need to cancel a service or request a refund. Please read our refund and cancellation policy carefully:

1. Refund Policy

We may collect and process the following types of personal data:

Quality Guarantee: We strive to ensure the quality and accuracy of our astrology services. If you are dissatisfied with the service provided, please contact us within 7 days of receiving the service to discuss your concerns. We will make every effort to address your issues and provide a satisfactory resolution.

Refund Eligibility: Refunds may be issued in the following circumstances:

- If we are unable to fulfill a scheduled astrology consultation or service due to unforeseen circumstances, we will issue a full refund.

- If you cancel a scheduled appointment in accordance with our cancellation policy, we may issue a full or partial refund, depending on the circumstances.

- If you have purchased a product or service and are dissatisfied with the quality or accuracy, you may be eligible for a refund at our discretion.

Refund Process: To request a refund, please contact our customer support team with your order details and the reason for your refund request. We will review your request and, if eligible, process the refund within a reasonable timeframe.

2. Cancellation Policy:

AstroNidan is owned by Glomera Pvt. Ltd. The GDPR "Data controller" and "Data processor" of your data are the MD (Managing Director) and CEO (Chief Executive Officer) of Glomera Pvt. Ltd. They can be reached at contact@astronidan.com at any time.

Service Cancellation: If you wish to cancel a scheduled astrology consultation or service, you must notify us at least 24 hours before the scheduled appointment time. Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee.

Subscription Cancellation: For subscription-based services, you may cancel your subscription at any time. However, please note that cancellation will not result in a prorated refund for any unused portion of the subscription period.

4. Changes to This Policy

We reserve the right to update or modify our refund and cancellation policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

5. Contact Us

If you have any questions or concerns about our refund and cancellation policy, please contact us at contact@astronidan.com. Our customer support team is here to assist you and address any issues you may encounter.

Effective Date : 01-01-2024

This refund and cancellation policy is effective as of the date indicated above and applies to all customers of AstroNidan